tier two service desk Job at The Intersect Group, Lewisville, TX

cy9IaXVOcnhucnVEZGhDdExLeDdKbFVTNGc9PQ==
  • The Intersect Group
  • Lewisville, TX

Job Description

Description:

On-site in Lewisville Mon-Fri 8-5.

Job Overview:

Primoris Services Corporation is currently searching for an IT Service Desk Tech to join our team. The IT Service Desk Technician is responsible for responding to technical inquiries within the organization by identifying, analyzing, troubleshooting, and resolving related issues.

Key Responsibilities/Accountabilities:

  • Provide timely, knowledgeable assistance for technical inquiries, on premise and remotely
  • Troubleshoot system failures, debugging, and repair as well as analyze technical grievances, providing suitable solutions and/or restore required functionality
  • Staging, deployment, and reclamation of various technological equipment (workstations, routers, printers, etc.)
  • Maintaining and repairing technological equipment and peripheral devices, including software and driver configuration
  • Provide end user orientation and guidance for operation of new software and computer equipment
  • Organize and schedule routine maintenance/upgrades, working with end user timelines
  • Assists with IT special projects: upgrades, deployment, demobilization, server/network component management, and process improvements
  • Respond to emergency situations afterhours on a rotational basis
  • Various other duties as requested by management

Basic Qualifications:

  • Degree or BScs/BAs in Computer Science, engineering or relevant field or similar experience
  • 3-5 years’ of proven experience as IT Technician or similar role
  • Thorough knowledge of computer systems and IT components
  • Excellent interpersonal, verbal, and written communication skills
  • Excellent diagnostic and problem-solving skills
  • Good knowledge of internet security and data privacy principles
  • Active Directory administration, including object and NTFS security management
  • Skilled in the use of MS Windows (10) and Office 365 (Word, Excel, Outlook, PowerPoint)
  • Strong understanding of networks and experience with LAN/WAN networks
  • Ability to travel to remote locations as required
  • Willingness to work in conditions requiring physical exertion, including lifting up to 35lbs, kneeling/crouching, accessing hard to reach areas, and exposure to the elements
  • Must be able to work under pressure, to multi-task, and meet deadlines
  • Exceptional organizational and time-management skills
  • Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)

Company Overview:

Primoris Services Corporation (NYSE: PRIM), through various subsidiaries, has grown to become one of the largest construction service enterprises in the United States. Serving diverse end markets, Primoris provides a wide range of construction, fabrication, maintenance, replacement, water and wastewater, and engineering services to major public utilities, petrochemical companies, energy companies, municipalities, and other customers.

EEO Statement:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Tags

Similar Jobs

Dover Corporation

Senior Manager, Business Development & Key Accounts Job at Dover Corporation

 ...Dover Precision Components is hiring a Senior Manager, Business Development and Key Accounts for our Waukesha Bearings brand. Waukesha Bearings is a leading designer and manufacturer of hydrodynamic fluid film bearings, active magnetic bearing systems and seals... 

Brook Services

Remote Data Entry Clerk Job at Brook Services

 ...Position Overview The Remote Data Entry Clerk is responsible for accurately entering, updating, and maintaining information in digital databases while working from home. This role requires attention to detail, strong organizational skills, and the ability to handle... 

NTT DATA, Inc.

Business Operations Analyst Job at NTT DATA, Inc.

 ...Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process...  ...Time/Resource management and other functions Experience with SAP and Saleforce.com will be an added advantage Functional... 

George Washington University

Associate or Full Professor of Political Science and International Affairs Job at George Washington University

Position descriptionThe George Washington University's Elliott School of International Affairs and Department of Political Science invite applications for a full-time, tenured faculty position in security studies at the level of associate or full professor beginning... 

System One

Electrical Designer Job at System One

 ...Must be authorized to work in the US without Sponsorship Job Title: Electrical Designer Position Summary: Seeking an innovative and detail-oriented Electrical Designer to join our dynamic engineering team. In this role, you will utilize your expertise in...