Job Description

Job Description and Duties

Why Join DHCS?

The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today!

About this Role:

The role of the Recovery Analyst in the Third Party Liability and Recovery Division’s General Collections Branch, Overpayments (OP) team is to recover funds overpaid by Medi-Cal, California’s Medicaid Program. Under the supervision of the Staff Services Manager I, the Recovery Analyst is responsible for analyzing and processing recovery cases, as well as responding to various stakeholders, including Medi-Cal providers and beneficiaries.
Have questions and/or need assistance? Contact Recruit@dhcs.ca.gov, we are here to help walk you through the state hiring process! 

You will find additional information about the job in the .

Working Conditions

Please see the Telework Information section below for telework details.

This position offers a hybrid work schedule as outlined in the telework information section below; the amount of telework is based on the operational business needs. Beginning July 1, 2025, pursuant to Executive Order N-22-25 issued March 3, 2025, and California Department of Human Resources (CalHR) Statewide Guidance issued March 13, 2025, DHCS team members generally will be required to report in-person a minimum of four days per week unless exempted/excepted.

Our campus-style office is located in West Sacramento, offers free parking, and is near the freeway, a shopping center, and several dining options.

Special Requirements

Simple Application Steps

If you are interested in this position, complete the following these simple steps:

1. Review the education and experience minimum qualifications (MQ’s) of the  Staff Services Analyst (5157) . See the Minimum Requirements section above.
2. Complete the supplemental application and state application by clicking “Apply Now” above. See below for detailed application instructions.
3. Submit your application package with all required documents, which includes the supplemental application - see the "Required Application Package Documents" section below.
4. Once you have applied, take the   Staff Services Analyst Examination . 

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Knowledge of Microsoft (MS) Office Suite, particularly MS Excel.

• Knowledge of the Medi-Cal Program, insurance claims, and/or medical billing or records.

• Strong analytical and organizational skills with a keen attention to detail, particularly with large sets of data.

• Good time management, written and oral communication skills.

• Ability to work independently or as part of a collaborative team.

• Innovative thinker.

• Experience reviewing and interpreting procedures, policies, statutes, regulations, and legal documents.

• Accounting, data reconciliation, and/or fiscal forecasting experience.

Supplemental Application Requirement Section

Applicants must include a Supplemental Application (SA) for this recruitment.

The SA serves as documentation of the applicant’s ability to present information clearly and provide DHCS additional information about their experience and qualifications concisely in writing. The DHCS may not consider applicants who fail to provide an SA with their application. Resumes do not take the place of the SA. 

Applicants are required to respond to the supplemental application questions below.

1. Give an example of when you used your organization skills in leading a project to completion. What was the project? What did you do? What was the outcome?

1. Describe a situation in which you were able to clearly frame a problem, identify and collect the necessary data, and make a recommendation for solving the problem. What was the problem? Who was impacted by the problem? What data did you identify and collect? What factors or variables did you consider? How did you evaluate your options for your recommendation? What was the outcome?

The SA must be no more than one (1) page in length, single-spaced, and typewritten in 12-point Arial font. You must indicate your Full Name and Job Control Number at the top right corner.

Candidates who do not complete and submit an SA may not be considered for this position.

The use of artificial intelligence (AI) is not allowed. Any answer that uses AI will be disqualified from consideration.

Benefits

DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:

• Continuous and ongoing training
• Diversity, Equity, and Inclusion program activities
• Employee Assistance Program (EAP)

Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:

• Medical, including health, dental, and vision insurance.
• Paid Holidays and vacation/leave
• Defined retirement program
• Savings Plus Program (401(k), 457)
• Medical/Dependent Care Reimbursement Accounts

Full benefits information can be found on  CalHR's California State Civil Service Employee Benefits Summary .

DHCS 2023-2027 Strategic Plan provides more information about our commitment to serving Californians and organizational excellence.

We need your help! Please let us know how you heard about our position by taking this brief optional survey:  SurveyMonkey link . This survey is not required to be considered for this position.

Telework Information

The DHCS standard for hybrid work is generally a minimum of four days per week in person and up to one teleworking day per week. The amount of telework is at the discretion of the Department’s operational business needs and subject to change consistent with DHCS’ Telework Program and Government Code sections 14200 – 14203. Telework is available to California residents, and proof of residency may be required.

Business travel may be required, and reimbursement considers an employee’s designated office and residence, subject to regulations and bargaining unit contract provisions. All commute expenses to the reporting location will be the responsibility of the selected candidate.

The DHCS office location for this position is: 840 Stillwater Road, West Sacramento, CA  95605

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Supplemental Application - Refer to the Supplemental Application Requirement Section for instructions.

Job Tags

Holiday work, Permanent employment, Full time, Contract work, Remote job, 1 day per week,

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