Product Surveillance / Complaint handling Job at Intellectt INC, Minnetonka, MN

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  • Intellectt INC
  • Minnetonka, MN

Job Description

Role: Product Surveillance Analyst
Location: Minnetonka, MN
Duration: 12 months
Shift Timings: 8 AM to 3:30 PM



Looking for:
Entry-level Product Surveillance Analyst to join the Cardio Mems implantable sensor team, handling quality analysis and complaint assessments for medical devices.



Technical Skills:
  • Experience with complaint handling systems (EPIC preferred)
  • Microsoft Office Suite proficiency
  • Technical writing and coding
  • Strong analytical and narrative development skills
Day-to-Day Activities:
  • Intake and assess product complaints from customers, field reps, and tech support
  • Determine reportability to FDA and international bodies
  • Collaborate with engineering teams for physical product analysis
  • Write precise, clear, and technically sound complaint narratives
  • Ensure accuracy, detail, and timeliness in documentation
Education:
  • Bachelor's degree in Science, Technical, Pharma, or Medical-related field required
  • Note: Master's/PhD may be considered overqualified
Experience:
Minimum 2+ years of experience in a science or technical field



Interview Process:
  • 1st Round: Phone or Microsoft Teams screen
  • 2nd Round: In-person interview
Top Skills:
  • Complaint handling and product surveillance
  • Technical writing and attention to detail
  • Medical device/pharma industry knowledge
  • Analytical thinking
  • Experience with EPIC (preferred)

Job Tags

Shift work,

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