Job Description

Program Overview

About The Role

Peraton is looking for a Night Shift Customer Tech nical Sup p or t. T he qualified individual will be joining our FRB high performing team. This is a Hybrid position with flexibility to telework. The customer site is located in Dallas TX, 

What you will do:

• Creates work orders to request information for users and routes in systems provided. Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem
• Provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services
• Uses automated information systems to analyze routine situations
• Reviews incoming requests, both computer generated and verbal, sort, code and may prioritize for proper action
• Resolves problems or contacts more senior technical support as necessary
• Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available
• Maintains Training and support documentation using tools provided

Qualifications

Required Qualifications:

• High School Degree and 1 year of experience.
• Prior Call center experience required
• Strong time management capability with the ability to focus on issue at hand
• In depth knowledge of IT operations and incident management processes
• Familiarity with cloud architecture and best practices
• Excellent interpersonal and communication skills
• Experience running a 24x7x365 operations
• Must be able to work on a Night Shift
• Must be able to work on a shifting schedule and some weekend schedule
• Ability to multitask effectively in a busy work environment/self-starter
• Must be a US Citizen
• Must be able to obtain and maintain a Public Trust security clearance

Preferred Qualifications:

• Knowledge of ITIL as applied to enterprise operations and incident management
• Understanding of networking, cloud, security, IT hardware, etc., in an IT infrastructure environment
• Familiarity with cloud architecture and best practices for deploying applications in the cloud
• AWS Cloud Practitioner certification preferred
• Exceptional problem-solving capabilities and use of judgment
• Understanding of AWS services and cloud concepts, including EC2, S3, RDS, VPC, IAM, Lambda, and CloudFormation

SCA / Union / Intern Rate or Range

Details

Target Salary Range: $30,000 - $48,000. This represents the typical salary range for this position based on experience and other factors.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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