Job Description

Part Time Night Audit Friday and Saturday Night 11 pm- 7 am

Great opportunity if you love to travel!  Hilton hotel discounts starting at $40/ night.

Come join our team! We are looking for reliable people that share our passion for outstanding customer service.

We believe our team is our most important asset. We foster an engaging and respectful work environment and are dedicated to creating an atmosphere where team members can focus on personal growth and work toward their career goals.

Job Responsibilities

• Provide exceptional guest service by responding quickly in greeting guests and responding to their requests
• Posts room charges and taxes to guest accounts.
• Verify that all charges posted from the POS Software and reached the correct guest folios.
• Tracks room revenues, occupancy percentages, and other front office statistics.
• Prepares a summary of cash, check, and credit card activities.
• Summarizes results of daily operations.
• Understand and abide by all company policies and procedures
• Must have complete knowledge of emergency procedures and acts as Manager on Duty
• Perform guest transactions; balance accounting reports, process reservations and credit cards.
• Handle cash; make changes and balance cash drawer using proper cash handling procedures.
• Maintain key security following procedures for programming key cards for length of stay only and distributing additional keys only to guests with proper I.D.
• Report all incidents or occurrences of an unusual nature that could result in potential loss, damage, injury or other liability to individuals or company property
• Promptly answer the telephone using exceptional telephone courtesy and professionalism when receiving or transferring calls.
• Maintain clean, neat and professional appearance of front desk and lobby area.
• Respond to guest concerns by assessing the situation and extending assistance to resolve the issue promptly.
• Perform any other duties as assigned

*Skills, Educational background and experience:*

• Ideal candidate will have a minimum of 1 to 2 years of hotel front desk experience, other hotel experience or experience in a customer service environment.
• Experience in PEP system preferred.
• Strong verbal, written and interpersonal skills.
• Works well independently or as part of a team.
• Strong attention to detail.
• Commitment to exceptional guest service.
• Ability to maintain a positive and professional attitude when handling all situations.
• Adhere to the policies and procedures of the hotel.
• Ability to work a flexible schedule including holidays and weekends.
• Working knowledge of computer and math skills.'

Pay: $16.00 - $17.00 per hour

Benefits:

• Employee discount

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

Pay: $16.00 - $17.00 per hour

Expected hours: 16 per week

Schedule:

• 8 hour shift
• Night shift
• Weekends only

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