Job Description

ClearanceJobs’ client, an infrastructure services company, is seeking a Network Engineer & Tier II/III Help Desk Specialist on a contract to hire basis. This position is on-site in Hanover, MD, with occasional local travel to field sites when required. The ideal candidate is a United States Citizen within commuting distance to Hanover, MD. No 3rd party Corp to Corp inquiries will be considered.

Summary: Support and manage network infrastructure and client devices across a variety of hospitality-based environments, including hotels, RV parks, and campgrounds. This role involves advanced troubleshooting, network monitoring, proactive system maintenance, and end-user support across a range of network and peripheral devices, including Cisco Meraki, Ubiquiti, Cambium, and standard office IT equipment. We continue to expand our team of well-respected individuals that are interested in contributing their skills and vision to our team-oriented organization.

Responsibilities:

Network Engineering

• Configure, manage, and troubleshoot Meraki, Ubiquiti and other network devices (routers, switches, firewalls).
• Manage wireless networks utilizing Meraki, Cambium, Siklu and other WAPs.
• Conduct site surveys, bandwidth assessments, and wireless coverage analyses.
• Monitor network performance and resolve latency, throughput, or packet loss issues.
• Develop and implement network documentation, diagrams, and SOPs.
• Handle VLAN, DHCP, DNS, VPN, and firewall policy configurations and escalations.
• Respond to critical outages and implement remediation strategies.
• Work with ISPs and vendors to coordinate installations and troubleshoot connectivity issues.
• On-call as part of weekend rotation schedule (once every six weeks), triaging help desk tickets and resolving or escalating as appropriate

Help Desk & End-User Support:

• Serve as an escalation point for Tier 1 helpdesk; resolve complex technical issues related to computers, printers, cameras, audio, access control, point-of-sale systems, and other peripherals.
• Support and maintain Windows-based systems, office software (Microsoft 365, etc.), Apple devices, and cloud-based tools.
• Provide remote and on-site support to end-users with minimal disruption to business operations.
• Assist with onboarding and offboarding, hardware provisioning, and asset tracking.
• Maintain service ticket updates and documentation within a helpdesk/ticketing platform.
• Be available to work On-Call hours for evenings and a weekend rotation
• Travel required as needed

Project Management

• Implement SOW requirements to ensure attainment of project goals and objectives across multiple projects.
• Collaborate to ensure project success via pre-deployment planning, deployment meetings, client interfacing and managing deliverables.
• Meet with clients, anticipate future technology/contract needs and strategies to maximize company performance and involvement.
• Successfully manage concurrent projects, understanding and effectively interfacing with multiple clients and their respective teams.
• Review, monitor and improve existing processes and interaction with clients. The goal being to maximize efficiency and productivity.
• Embrace strong work ethic personally and throughout company and client teams.
• Work closely with the Business Development team to create proposals/solutions for future business.

Required:

• 3+ years of experience in a Tier 2/3 technical support or network engineering role.
• Strong hands-on experience with Meraki and Ubiquiti devices, including configuration and troubleshooting.
• Solid knowledge of wireless networking and signal propagation, especially in large or outdoor spaces.
• Experience supporting hospitality environments is highly preferred.
• Strong diagnostic and problem-solving skills in a fast-paced, client-facing environment.
• Working knowledge of Microsoft Windows, Office 365, and standard business applications.
• Experience with guest Wi-Fi platforms and captive portals.
• Familiarity with IP cameras, VoIP systems, and power-related infrastructure (UPS, PoE).
• Basic scripting (Python, PowerShell) or automation experience.
• Excellent communication and customer service skills.

Desired:

• Relevant certifications: CCNA, ECMS1/2 (Meraki), Ubiquiti UEWA, CompTIA Network+/Security+.

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