Requisition No: 855641
Agency: Department of Lottery
Working Title: GAMES ADMINISTRATION ANALYST - 36000878
Pay Plan: Lottery Exempt Serv
Position Number: 36000878
Salary: $39,000.00-$41,000.00
Posting Closing Date: 07/16/2025
Total Compensation Estimator
GAMES ADMINISTRATION ANALYST
FLORIDA DEPARTMENT OF THE LOTTERY – DIVISION OF GAMES ADMINISTRATION
Open Competitive Opportunity
This position will consist of non-traditional work hours, including potential evenings, weekends and/or holidays.
Preference will be given to applicants with 3+ years customer service experience.
AGENCY BENEFITS:
If hired, as employee of the Florida Lottery, you will be provided the benefits listed below:
GENERAL POSITION DESCRIPTION:
This is a professional position. Responsibilities require the use of independent judgment, performing game control functions, analytical problem solving and customer service functions; interpreting and maintaining a wide variety of complex accounting, inventory, game and retailer records. Some Lead Person responsibilities required. The incumbent shall have broad, in-depth knowledge of Lottery operations and subject experts throughout the Department. With this knowledge, the incumbent is responsible for tactfully handling inquiries, resolving a wide variety of issues, and offering solutions or routing (when necessary) customer complaints. The incumbent assigned to this position is responsible for carrying out the duties described below, in accordance with prescribed policies and procedures.
ESSENTIAL DUTIES:
Knowledge, Skills, and Abilities:
Other job-related requirements for this position
Successful passing of a criminal background check (state, local, and national) is required) .
Maintains strict confidentiality of information learned while working with the Florida Lottery, whether learned through assigned duties or through working with other units. The types of confidential information may include, but are not limited to, payroll information, budget matters, policy decisions, tax matters, employee disciplinary issues, and other personnel data.
Statutes establishing or defining work performed
Chapter 24, Florida Statutes
Work Hours
Total hours in workweek: 40 . Daily Schedule varies . Variable Shifts to cover hotline and game close activities: 7am - 12 mid and later when necessary, 7 days, and including all holidays and other office closures.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.
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