Job Description

Position: Customer Service Rep/ Administrative Support

Location: Hagerstown, MD - Fully On-Site

Pay: $22 - $24 per hour

Schedule: Minimum of 40 hours per week, 8:30 AM - 5:00 PM. Overtime may be required.

Position Summary:

This role encompasses a variety of tasks, primarily focused on customer service and administrative support. The individual will be responsible for addressing customer inquiries, processing orders, handling complaints, and providing general administrative support to internal teams.

Essential Functions:

Answer incoming customer calls regarding order requests, inquiries, product issues, billing questions, and general support.

Communicate effectively through email, chat apps, and e-commerce platforms, ensuring clarity and professionalism.

Manage customer-related tasks, including order processing, coordination of shipments, and resolution of complaints.

Acquire comprehensive knowledge of product offerings and company policies through training.

Maintain professionalism and foster positive relationships with customers during all interactions.

Provide administrative support to internal management teams as needed, building rapport with staff at all levels.

Ensure accuracy in customer-related information and reports.

Support various divisions and product lines through cross-training.

Handle basic accounting functions such as invoicing, accounts receivable, and reconciliation of statements, including managing overdue accounts.

Stay up-to-date with company communications and ensure process flows are followed in all areas of business.

Qualifications:

Education/Experience: Minimum of 2 years of experience in customer service or an administrative role. Additional training or education is beneficial but not required.

Technical Skills: Proficient in Microsoft 365 suite (Excel, PowerPoint, Word, TEAMS, SharePoint). Familiarity with ERP, CRM, and e-Commerce platforms is a plus.

Communication Skills: Must possess excellent verbal and written communication skills, with a strong command of grammar and sentence structure.

Other Requirements:

Positive, "can-do" attitude and attention to detail.

Ability to prioritize and manage multiple tasks in a dynamic, fast-paced environment.

Strong problem-solving and reasoning abilities.

Self-motivated with the ability to work independently and as part of a team.

Willingness to occasionally work overtime as needed (rarely required).

A proactive approach to finding ways to improve customer service and team collaboration.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Tags

Similar Jobs