Job Description

We are seeking an Area Facilities Maintenance Manager to lead and oversee five properties within our portfolio of hospitality centric assets. Our mission is to provide a safe, welcoming, and high-quality experience for both guests and employees. The Area Facilities Maintenance Manager plays a pivotal role in ensuring this vision by overseeing maintenance teams, fostering strong vendor partnerships, and implementing effective strategies that support the operational needs of the property. These needs span a variety of spaces, including gaming areas, hotel facilities, restaurants, and entertainment venues. This role also includes the leadership and management of Senior Supervisors and their specialized teams, which cover areas such as Rapid Response, Aesthetics, Operations, Carpentry, and Upholstery. Through initiative-taking leadership and strategic planning, the Area Facilities Maintenance Manager ensures an exceptional standards of upkeep, functionality, and guest satisfaction throughout the property.

Responsibilities

• Oversee and lead a team of one hundred team members across five locations including our resort casino, an Inn and Hotel, RV Park, and two golf clubhouses.
• Oversee the Senior Supervisors and staff in each group to include Rapid Response; Aesthetics; Operations; Carpenters and Upholstery.
• Monitors the effectiveness of each group and directs staff to provide superior internal and external customer service.
• Coordinates all aesthetics issues throughout the property and ensure the resort is maintained at the Forbes 4-star standards.
• Coordinates with other departments on all internal and external moves of furniture, gaming machines, and any other equipment needed. Provides proper paperwork for all items going into storage with the Warehouse Manager, as well as any items for disposal.
• Walks the property on a weekly basis, noting appearance deficiencies and seeing that these deficiencies are corrected in a timely manner. Creates databases to track aesthetic issues and repairs for the entire Resort, including off-site properties. Functions as the primary liaison between the Facilities Department and other Resort department Directors and VPs in conducting property walkthroughs.
• Collaborate with the Facilities PM/Inventory Coordinator to maintain current stock levels of Aesthetic materials including paint, wall coverings, tile, and carpeting; ensuring timely Aesthetic repairs can be completed.
• Oversee daily, weekly, monthly, and yearly maintenance functions at the Lodge. Effectively maintains the existing AAA 4 diamond rating at the Lodge; always consider options to improve that rating to AAA 5 diamond status.
• Sets goals and strategies for the Senior Supervisors each year with a Performance Action Plan. Monitors and evaluates their performance progress throughout the year with written reports. Meets with Senior Supervisors on a weekly basis.
• Assists Director in reviewing engineering design and construction of new facilities, alterations, or modifications to existing facilities.
• Maximizes productivity by planning appropriately for work assignments and avoiding distractions which may divert attention from the work sight.
• Coordinate with Senior Supervisor staff and oversees interviewing and selection process ensuring that the most qualified candidates are hired.
• Facilitate employee problem resolution through Senior Supervisors and Employee Relations.

Qualifications

• Bachelor’s degree in engineering technology or construction related discipline is preferred.
• At least 8 years of relevant work experience with 5 years at a managerial level. Fifteen years of relevant work experience with 7 years at a managerial level may be substituted for education.
• Superior leadership skills and people skills.
• Prior facilities management experience in hotel / resort setting is required.
• Must possess excellent communication skills, diplomacy, and objectivity.
• You must possess a valid driver’s license.
• Excellent oral and written communication skills required.
• Must be meticulous and able to strive in a multitask environment.
• Must have excellent computer skills, CAD skills preferred.
• Possesses an understanding of Project Management procedures and processes.
• Demonstrate excellent leadership and people skills.

Benefits

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

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