Effective Date: 10^th January 2024

Welcome to Odroo Technologies. (“Odroo,” “we,” “our,” or “us”). By accessing or using our website, www.odroo.co.in, and services, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, you must refrain from using our services.

1. Acceptance of Terms

By using Odroo’s website and services, you confirm that you:

• Are at least 18 years old or have parental/guardian consent.
• Agree to comply with all applicable laws and these Terms.

2. Services Provided

Odroo is a multi-vendor platform offering:

• Event ticket booking.
• Daily essentials and other e-commerce services.
• Other related services as listed on the website.

Odroo acts as an intermediary between customers and vendors. The ultimate responsibility for the delivery and quality of products/services lies with the respective vendors.

3. User Account

• Users must create an account to access certain features.
• You are responsible for maintaining the confidentiality of your account credentials.
• Notify us immediately if you suspect unauthorized use of your account.
• Odroo reserves the right to suspend or terminate accounts for violations of these Terms.

4. Pricing and Payment

• All prices displayed are in INR and include applicable taxes unless stated otherwise.
• Payment must be completed at checkout using the available payment methods.
• Odroo is not liable for failed or incomplete transactions caused by third-party payment processors.

5. Shipping and Delivery

• Daily Essentials: Delivered within 60 minutes in applicable service areas.
• Event Tickets: Delivered 7 days prior to the event (physical or electronic).
• Delivery timelines are subject to service availability and unforeseen circumstances.

Refer to our Shipping and Delivery Policy for detailed information.

6. Returns, Refunds, and Cancellations

• Refunds for event tickets are subject to the terms set by the event organizers.
• Daily essentials may be eligible for returns only if defective or damaged upon delivery.
• Cancellation requests must be made as per the cancellation policy provided at checkout.

7. Vendor Responsibility

• Vendors are responsible for the quality, authenticity, and delivery of their products/services.
• Odroo does not assume liability for any disputes arising between vendors and customers.

8. Intellectual Property

• All content on the website, including logos, text, graphics, and software, is owned by Odroo or its licensors.
• Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

9. User Conduct

When using our website, you agree not to:

• Engage in fraudulent or unlawful activities.
• Post or share false, misleading, or harmful content.
• Interfere with the website’s functionality or security.

Odroo reserves the right to take legal action against violations of these Terms.

10. Limitation of Liability

• Odroo is not liable for direct, indirect, incidental, or consequential damages resulting from your use of the website or services.
• Odroo’s liability is limited to the amount paid for the specific transaction in question.

11. Indemnification

You agree to indemnify and hold harmless Odroo and its affiliates from any claims, damages, or losses arising from:

• Your use of the website.
• Breach of these Terms.
• Violation of third-party rights.

12. Modifications to Terms

Odroo reserves the right to update these Terms at any time. Changes will be effective upon posting. Continued use of the website indicates acceptance of the revised Terms.

13. Termination

Odroo may suspend or terminate your access to the website without prior notice if you violate these Terms.

14. Governing Law

These Terms are governed by the laws of India. Any disputes will be resolved under the jurisdiction of courts located in [Insert City].

15. Contact Us

For questions or concerns about these Terms, please contact us:
📧 admin@odroo.co.in
📞 080-3786-2312

By using Odroo’s website and services, you agree to these Terms and Conditions in their entirety.